LUNA LIVING

LINCOLN

NEED SOME HELP ? 

FREQUENTLY ASKED QUESTIONS
 

Q. I'M READY TO START THINKING ABOUT MY NEW KITCHEN, WHATS MY FIRST STEP ?

You're on our website- that is your first step ticked off the list! Have a good look around, we have got an extensive range of doors, appliances and sinks- which gives you every opportunity to really make your kitchen unique to you. 

Next step is coming in to our showroom to see us. It's always an idea to phone us ahead of your visit and book in an appointment. The first appointment can last as little or as long as you like- but we would estimate about an hour. If you have plans/measurements, it would be great if you could bring these in- we can get started on your design even quicker. 

We will give you a tour of the showroom, whilst outlining all your needs and wants for your new kitchen. If you haven't already got plans, this is when we can arrange a date to come and measure your existing space. 
Further to this we will draw up some plans for your kitchen taking into account your desires (and your budget) before, asking you to pop back in to go through them. This stage is where we can make amendments and changes to layouts, appliance choice and colours.

Following this, if you would like an installation quote from one of our trusted teams, we will complete a site visit to assess what works will need to be completed. 
Once all of the above has been agreed, all we need is a date you would like to start. We will order all your furniture, worktops, appliances etc and store them until you are ready to have the delivered. 

Q. DO YOU SELL APPLIANCES FOR KITCHENS ?

To put it simply, yes we do. 
 We primarily use Siemen's appliances in our kitchens. Like all of our kitchen furniture, 
Siemens is a German brand and therefore the engineering and craftsmanship is indisputable. 
We also carry brands such as Blaupundkt, caple and Elica. 

Q. DO YOU OFFER A SUPPLY ONLY SERVICE ?

With both your kitchen and bathroom we can either simply supply the materials along with plans or we can introduce you to one of our trusted sub contract teams who can take you through the entire build and assist you with everything from knocking walls down to plumbing and electrics. 

Q. WHAT GUARANTEE CAN YOU OFFER ME ?

Our kitchen guarantees are as follows:
- All of our furniture and laminate worktops are 5 year 
guarantee.
- Our Siemens appliances are 2 year guarantee. 
-Our Silestone quartz worktops are 25 years. 

Our Bathroom guarantees are as follows:
- Our showers offer lifetime guarantee.
-  Our radiators range from 10-20 year guarantee, dependent on range.

-Our Villeroy and Boch standard acrylic and quaryl baths are 10 year guarantee. 

 

- If you would like to know the guarantee for any of our other products, phone us to find out what we offer - 

Q. DO YOU CHARGE FOR YOUR DESIGN SERVICE ?

We offer a free design service to all of our customers that intend to purchase a kitchen or bathroom through us. 
Plans and full designs will be presented following a confirmation of order and a deposit. 
If you intend to take our plans elsewhere and are would like us to simply draw you a design, we will happily do this for a cost. 

 

- STILL GOT MORE QUESTIONS -

PHONE US ON: 01522 521112
EMAIL US AT: KITCHENS@LUNALIVING.CO.UK

 

CONTACT US 
01522 521112
UNIT 5 & 6 BISHOPS ROAD, LINCOLN, LN2 4JZ
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